TeleBanc
The TeleBanc Module gives customers who use touch tone telephones continuous access to bank services from their home, office or even on the road.
TeleBanc enables customers to verify account balances, transfer funds, find out whether a check has cleared, inquire about current interest rates, and leave messages for their banking representatives. When coupled with ITI's Bill Payment Module (BPM), TeleBanc customers are also able to pay bills by telephone. Services offered by TeleBanc are available at any time of the day or night, giving customers the freedom to bank at their convenience.
TeleBanc is a creative way to improve customer service, maintain customer loyalty, add an additional retail delivery channel, generate fees, and increase cross-selling opportunities. When customers call into TeleBanc, they are guided through a menu of options by an automated voice system. Recorded voice messages are personalized to the institution, so customers are constantly reminded they are calling their own financial institution.
TeleBanc is an excellent way to acquaint callers with information on new and existing products, bank services, and current rates. Essentially, TeleBanc can be a 24-hour marketing tool because the options offered to callers are established by the institution. These options may include information about featured products, such as certificates of deposit or mortgage loans. Even non-bank customers can inquire about current interest rates, perform a note payment calculation to find an affordable loan, plan an investment strategy or get more information about bank products through TeleBanc.
TeleBanc customers can make inquiries about their account(s) and perform many financial transactions by simply using a touch tone telephone. TeleBanc activities include any combination of the following:
- Account inquiry (current balance, last deposit, last payment, interest)
- Check inquiry by number or dollar amount
- Bill payment from checking (ITI Bill Payment Module required)
- Funds transfer between checking and savings accounts
- Loan payments from checking or savings
- Loan advances to checking or savings
- DDA loan advances to checking or savings